Welcome to the Causes Help Desk!

If you'd like to learn what's new on Causes, get help with our tools and have your burning questions answered, you're in the right place! Search our extensive FAQs for the answer that you've been looking for, comment on our forums about new products or if you can't find what you're looking for, submit a help request to our support team. You can also catch up with the latest Causes news on our blog, Twitter or Facebook.

 
 

Causes.com Help Desk

James Rogers May 16 Forums & Feedback / Give us your feedback!

We just launched Discover - the place to browse actions on Causes and make a difference!

Do you like the actions shown for the issue areas you care about? Do you like browsing by action type? Let us know your thoughts!

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James Rogers Apr 26 2 Announcements / Site Updates

Causes is now accepting applications for nonprofits to claim their cause as official. The extra tools nonprofits previously had available in the Nonprofit Partner Center are now found on the dashboard of Official Nonprofit Causes. This means that nonprofits can now manage their Causes presence all in one place: no extra log in, no extra tab to open, just one place to run and learn from your campaigns.

If you haven’t already designated an Official Cause for your organization, follow these easy steps:

1)     Start a Cause - If you have one, log into the cause which you’d like to mark official

2)     Post a Give Action – Link the fundraiser to your organization’s EIN (if you already have a fundraiser started, go to step 3)

3)     Click on “Manage My Cause” – On the bottom right of your admin dashboard, click “Make this your official nonprofit cause.”

4)     Click “Claim This Page” and submit your application

Once your application is submitted, please allow 48 hours for it to be approved by Causes (Tip: Sign up with your organization's email to ensure quick approval). After your application is approved, your cause will be marked as official and you’ll have full access to your nonprofit tools. Your Official Cause will be your organization’s Causes community that you will be able to message and run campaigns with moving forward. 

Make sure to add someone from your nonprofit as a leader of your Official Nonprofit Cause. This will allow others to access the dashboard to manage your community going forward. Once you've done that, you're all set!

If you ever need help, please file a request with our Support Team. We’re more than happy to help!

 

Next Step: Learn about running campaigns on Causes

 

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